Personally Identifiable Information
Caroline County Public Library will collect only the information needed to contact library users and prove state residency, such as mailing address, email address, phone number, etc., in order to ensure the proper notification, lending, and return of library materials and the collection of fines. Birthdates and primary language are collected to aid the library with statistical usage reports. Records will be retained for the shortest length of time necessary to facilitate library operations.
The Library does not sell, rent or otherwise distribute personally identifiable information to outside parties except for possible uses related to the recovery of materials.
The Library may share personal information with service providers who help with parts of our business operations (e.g., fraud prevention, bill collection, technology services). Our contracts dictate that these service providers use your information only in connection with the services they perform for us and not for their own benefit.
Reference questions are retained only for the purpose of statistics and to assist with follow up queries from customers. The questions themselves and any personal information such as names, email addresses, telephone and fax numbers submitted with the questions are confidential and are treated as other library user information under provisions the Confidentiality of Library Records policy above.